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Terms and Conditions
 
Terms and Conditions

The full Terms and Conditions can be accessed at the following location http://entergy.com/supplierportalterms

 
How Do I?
 
How do I reset my password?

If your an existing Supplier and you've forgotten your password, please use the password reset option on the Sign-In Menu.

 
What do I do if I forget my User ID?

You will need to reregister. Please provide a W9 to esupplier@entergy.com

 
After submitting my registration, how long will take for it to be approved?

Registrations will be reviewed within 1 to 2 business days. You will receive an e-mail letting you know if the registration was approved, denied, or if we need more information to process your registration.

 
How many portal users can be registered for a single company?

The number of users for a company is not limited.  However, Supplier Adminstrators should actively ensure that that users are assigned to the correct security roles as well as regularly review access needs for all company users.

 
How should credits and rebills be submitted to Entergy?

Credits and rebills can not be entered in the supplier portal.  The appropriate documentation should be submitted to accountspayableinvoices@entergy.com.

 
How will suppliers receive their orders from Entergy?

In most case, Entergy will email purchase order to suppliers.  Suppliers can request that all orders be sent to a centralized email address if desired.  If you wish to set up a centrailzed email for order delivery, please contact the Entergy Support Center (844-387-9675) and request that your company be set up with a bulk email contact for purchase order delivery.

 
Is the portal able to accept any characters as part of the invoice number?

Invoice numbers may not contain a space, backslash (\), asterisk (*), tilde(~), lower case letters, or pound sign (#).

 
What is the criteria for User ID's and passwords?

The User ID must be at least 9 characters and unique to the system.

Passwords must include at least six lower case characters and at least one symbol and at least one number.

 
Why does an invoice display in the self-service area, but does not display in the Manage Bill screen?

Invoices that have been saved for later will be in "Initiated" status.  Once the invoice is submitted, it will be in "Build Voucher" status for about 30 minutes.  If it remains in "Build Voucher" status for more than 30 minutes, there may be an issue with your invoice and you should contact esupplier@entergy.com

Once the invoice is in our system, the status will change to "Processing."  Upon approval, the invoice will no longer be appear under "View Invoices," but will be available under Manage Bills.

 
Palisades Contracts

Entergy  is completing the sale of the Palisades nuclear power station and the Big Rock Point facility to a subsidiary of Holtec International.  During this period the eSupplier portal has been suspended for related contracts.

 

Please submit  all outstanding invoices, including those that pre-date the sale to  HCDIAP@Holtec.com for processing.    Payment will be made by the appropriate entity as per the sale agreement.  Invoice processing may be briefly delayed during this transition.

 

This does not include invoices for agreements directly under contract with Holtec or HDI which should be invoiced in accordance with those agreements.

 

Any further inquiries should be sent to HDIAP@Holtec.com.

 
Suppliers Code of Conduct
 
Suppliers' Code of Conduct

Entergy Suppliers' Code of Conduct can be accessed at the following location: http://entergy.com/content/operations_information/supply_chain/supplierscode.pdf

 
Training
 
Training

Supplier Training, Job Aides and Video Tutorials for Entergy can be found at the following location http://entergy.com/suppliers